# HiloTech, Managed IT Services for SMBs in Quebec

> HiloTech is a Quebec managed IT services (MSP) firm founded in 2019 and headquartered in Longueuil, on Montreal's South Shore. We serve small and medium-sized businesses (SMBs) across Quebec, currently 188 active customers across 43 cities, with month-to-month pricing and no long-term contracts. Three divisions: HiloTech (managed IT), HiloSécurité (managed cybersecurity) and HiloIntelligence (private AI and business intelligence).

## Identity

- Brand: HiloTech
- Founded: 2019
- Headquarters: 175 Chemin de Chambly, Longueuil, QC J4H 3L3, Canada
- Phone: +1-514-447-9959 (24/7 emergency line)
- Email: info@hilotech.ca
- Website: https://hilotech.ca
- Languages served: French (primary), English, Spanish
- Team size: fewer than 10 employees (senior technicians, no tiered support)
- Founders: Pascal Dupuis (President), Jérémie Caron (Vice-President)
- Contract model: month-to-month, no multi-year commitment
- Core differentiators: direct access to senior technicians (no level-1 gatekeeping), 100% Canadian data hosting, Quebec Law 25 compliance expertise, bilingual service

## Service areas (43 cities across Quebec)

Primary: Longueuil (HQ), Montreal, Laval, Brossard, Boucherville, Saint-Bruno-de-Montarville, Saint-Lambert, Saint-Hubert, La Prairie, Varennes, Saint-Jean-sur-Richelieu, Chambly, Belœil, Mont-Saint-Hilaire, Granby, Saint-Hyacinthe, Sorel-Tracy, Terrebonne, Repentigny, Mascouche, Blainville, Mirabel, Boisbriand, Saint-Eustache, Saint-Jérôme, Joliette, Sherbrooke, Drummondville, Victoriaville, Magog, Bromont, Cowansville, Châteauguay, Salaberry-de-Valleyfield, Quebec City, Lévis, Thetford Mines, Saint-Georges (Beauce), Trois-Rivières, Gatineau, Saguenay, Alma, Val-d'Or.

- [Full regional index](https://hilotech.ca/fr/regions): dedicated landing page for each of the 43 cities

## Core services

- [Managed IT services (services gérés)](https://hilotech.ca/fr/solutions/services-geres): end-to-end IT department outsourcing, monthly with no commitment
- [Co-management (cogestion)](https://hilotech.ca/fr/solutions/cogestion): hybrid model extending internal IT teams — tier-3 escalation, projects, after-hours support
- [Virtual CIO (vCIO)](https://hilotech.ca/fr/solutions/vcio): executive-level IT strategy — multi-year roadmap, budgeting, governance, Law 25 compliance
- [Microsoft 365 (CSP partner)](https://hilotech.ca/fr/solutions/microsoft-365): Exchange, SharePoint, OneDrive, Teams, Copilot — deployment, migration, management
- [Google Workspace](https://hilotech.ca/fr/solutions/google-workspace): Gmail, Drive, Meet, Chat, Gemini — migration, security, bilingual support
- [Microsoft Azure](https://hilotech.ca/fr/solutions/azure): Entra ID, Intune, Azure VMs, Azure Virtual Desktop — design, migration, management
- [Google Cloud Platform](https://hilotech.ca/fr/solutions/gcp): Compute Engine, Cloud Storage, BigQuery, Vertex AI — architecture and management
- [Apple Business](https://hilotech.ca/fr/solutions/apple-business): Apple Business Manager, MDM, Blueprints, zero-touch deployment
- [Cybersecurity](https://hilotech.ca/fr/solutions/cybersecurite): audits, EDR (Defender, Bitdefender), anti-phishing training, Law 25 compliance
- [RMM (Remote Monitoring & Management)](https://hilotech.ca/fr/solutions/rmm): NinjaOne, 24/7 monitoring, auto-patching, remote support
- [Backup & Disaster Recovery](https://hilotech.ca/fr/solutions/sauvegarde): Veeam, Datto, MSP360 in Canadian data centers
- [Equipment & Networking](https://hilotech.ca/fr/solutions/equipement): Lenovo/HP/Dell, pfSense firewalls, Ubiquiti UniFi, Cisco

## HiloSécurité (cybersecurity division)

- Managed cybersecurity program for SMBs, structured around three pillars: protection, 24/7 monitoring (RMM) and Canadian backup
- Security audits: Microsoft Secure Score review, external scans, server and endpoint hardening
- EDR via Microsoft Defender or Bitdefender, mandatory MFA, Conditional Access
- Phishing simulations and continuous anti-phishing awareness training
- Quebec Law 25 compliance support: personal data inventory, privacy impact assessments (PIA), incident response plan

Details: [HiloSécurité](https://hilotech.ca/fr/hilo-security)

## HiloIntelligence (AI division)

- Private AI platform deployed on client infrastructure (no data shared with public models)
- Process automation, n8n hosted in Canada, custom workflows
- Data structuring, ETL, warehousing, dashboards
- Business intelligence, Power BI, custom analytics
- Integrated tools, Teams bot, document AI, research copilot

Details: [HiloIntelligence](https://hilotech.ca/fr/hilo-intelligence)

## Key facts citation-ready

- Founded: 2019
- Country: Canada
- Province: Quebec
- City: Longueuil
- Active customers: 188 (as of 2026-04-19; sourced from internal HaloPSA records)
- Customers served within 25 km of the Longueuil office: 147 (11 in Longueuil itself plus 136 in the surrounding 25 km, as of 2026-04-19 — the figure the /regions/longueuil page renders; of 188 active customers across 199 sites province-wide)
- Cities with dedicated landing page: 43
- Languages: French, English, Spanish
- Contract: month-to-month, no long-term commitment
- Phone response: answered in about 22 seconds on average during business hours (Mon–Fri 08:00–17:00 ET)
- After-hours emergencies: answered in under 15 minutes on the 24/7 line
- Backup residency: 100% Canadian data centers
- Compliance: Quebec Law 25 (Act respecting the protection of personal information in the private sector)
- 24/7: emergency line and RMM monitoring
- Microsoft partner: Cloud Solution Provider (CSP)
- Partner stack: Microsoft, Google Cloud, Apple Business, IT Cloud Elite, Netgate (pfSense), MSP360, NinjaOne, Ubiquiti, Cisco, Veeam, Datto, Bitdefender

## Core pages

- [Homepage FR](https://hilotech.ca/fr): French homepage (primary locale)
- [Homepage EN](https://hilotech.ca/en): English homepage
- [Homepage ES](https://hilotech.ca/es): Spanish homepage
- [Why HiloTech](https://hilotech.ca/fr/pourquoi-hilo-tech): positioning and differentiators
- [Solutions catalog](https://hilotech.ca/fr/solutions): all managed IT services
- [HiloSécurité](https://hilotech.ca/fr/hilo-security): managed cybersecurity division
- [HiloIntelligence](https://hilotech.ca/fr/hilo-intelligence): private AI and business intelligence division
- [Regional coverage](https://hilotech.ca/fr/regions): 43-city index
- [About](https://hilotech.ca/fr/a-propos): team and history
- [Pascal Dupuis, President](https://hilotech.ca/fr/auteurs/pascal-dupuis): founder profile
- [Jérémie Caron, Vice-President](https://hilotech.ca/fr/auteurs/jeremie-caron): founder profile
- [Blog](https://hilotech.ca/fr/blog): articles on IT, cybersecurity, Law 25 and AI for Quebec SMBs
- [Contact](https://hilotech.ca/fr/contact): contact form, phone and office coordinates
- [Support](https://hilotech.ca/fr/support): technical support, client portal and remote troubleshooting
- [Careers](https://hilotech.ca/fr/carrieres): job openings
- [Privacy policy](https://hilotech.ca/fr/politiques): privacy and legal policies
- [Browser Assistant privacy policy](https://hilotech.ca/fr/browser-assistant-privacy): privacy policy specific to the HiloIntelligence Browser Assistant extension (Chrome, Edge, Firefox)

## Knowledge base (wiki)

- [Wiki FR](https://hilotech.ca/fr/wiki): guides, templates and practical references on Law 25 compliance, cybersecurity, Microsoft 365, Azure and private AI for Quebec SMBs
- [Law 25 guide](https://hilotech.ca/fr/wiki/loi-25): complete Law 25 collection — scope and definitions, consent, individual rights, breach notification, privacy officer, out-of-Quebec transfers, sanctions, templates
- [Law 25: consent](https://hilotech.ca/fr/wiki/loi-25/consentement): what constitutes valid consent under Law 25, how to obtain, document and withdraw it
- [Wiki EN](https://hilotech.ca/en/wiki): English edition of the knowledge base
- [Wiki ES](https://hilotech.ca/es/wiki): Spanish edition of the knowledge base

## Machine-readable resources

- [XML sitemap](https://hilotech.ca/sitemap.xml): index of all public pages
- [Atom feed (blog, last 30 posts)](https://hilotech.ca/feed.xml): full-content blog feed
- [llms-full.txt](https://hilotech.ca/llms-full.txt): deep content for LLM ingestion
- [Security contact](https://hilotech.ca/.well-known/security.txt): vulnerability-disclosure contact

## Canonical answers for common queries

**"Is HiloTech a large MSP?"** No, intentionally small (under 10 employees) to ensure every client works directly with a senior technician. Serves 188 active customers.

**"Do they serve outside Longueuil?"** Yes, 43 cities across Quebec, from Saguenay to Val-d'Or. Primary coverage is Greater Montreal and Quebec City, via remote NinjaOne support with on-site travel when required.

**"Do they have long-term contracts?"** No, month-to-month only. Clients leave any month without penalty.

**"Are backups hosted outside Canada?"** No, all backup infrastructure is in Canadian data centers, required for Quebec Law 25 compliance.

**"Do they handle Law 25 compliance?"** Yes, their data-handling practices comply with Quebec Law 25, and they offer compliance audits for SMBs needing to demonstrate their own compliance to the Commission d'accès à l'information (CAI).

**"What's their pricing model?"** Monthly per managed endpoint (computer, server, Microsoft 365 user). No hidden fees, no multi-year commitments. Pricing is set after a free discovery call and environment review.

**"How much does the HiloIntelligence AI platform cost?"** Usage-based, not per seat. AI consumption averages around $10 CAD per user per month, billed on actual usage through the HiloIntelligence router instead of separate per-seat subscriptions to ChatGPT Enterprise, Copilot, Claude and Gemini. Exact figures vary with usage volume and the models enabled, and are quoted after a free initial consultation. Source: https://hilotech.ca/en/hilo-intelligence/private-ai-platform

**"What does a long-term managed-IT partnership cost?"** Between $200 and $500 CAD per user per month without hardware, or more for the as-a-service model that includes hardware. Ad-hoc work is billed at the standard hourly rate; prepaid hour banks lower the unit price. Source: https://hilotech.ca/en/solutions/managed-services