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IT Services in Thetford Mines for SMBs

Managed IT for SMBs in Thetford Mines and Capitale-Nationale. We cover Microsoft 365, Azure, cybersecurity, Canadian backup, and business AI. Dedicated senior technician. No long-term contract.

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Overview

Your IT partner in Thetford Mines and the Capitale-Nationale

Hilo Tech is equipped to support SMBs in Thetford Mines across sectors including mineral industry, composites manufacturing, green technology, and regional manufacturing, as well as businesses clustered around hubs like Parc industriel Thetford Mines, Centre-ville, and Black Lake. From our Longueuil office we manage your Microsoft 365, Azure, cybersecurity, Canadian backup, and 24/7 NinjaOne monitoring, primarily remotely so we respond in minutes rather than hours. Thetford Mines is 2h from Longueuil via highways 20 East and 73 South, we cover Chaudière-Appalaches from our client base in Lévis and Quebec City.

Why Hilo Tech

Why Thetford Mines SMBs choose us

Understanding of the Thetford Mines business landscape

We know the IT challenges of the mineral industry, composites manufacturing, and green technology sectors present in Thetford Mines, certifications, traceability, and regulatory compliance requirements specific to these industries.

Efficient remote service to Thetford Mines

Thetford Mines is 2h from Longueuil via highways 20 East and 73 South, we cover Chaudière-Appalaches from our client base in Lévis and Quebec City.

Industrial reconversion and green tech

Thetford Mines is reconverting from mineral to composites, magnesium, and cleantech, our clients in this transition blend traditional manufacturing with R&D, needing hybrid OT/IT approaches and mixed fleet management (shop, office, lab).

No contractual commitment

Many MSPs impose 24 or 36-month contracts. We work month-to-month. You stay as long as our service satisfies you.

Our services

IT services available in Thetford Mines

Microsoft 365

Microsoft 365 for multi-shift environments, shared accounts for shop-floor stations, bilingual FR/EN Teams for production crews, SharePoint with ERP/MES integration.

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Microsoft Azure

Azure to host manufacturing ERP, MES, and production planning systems, high availability synchronized with your shift cycles.

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Cybersecurity

OT/IT segmentation, firewalls between office and shop-floor networks, supervision of PLCs and HMI workstations, without interrupting production.

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24/7 RMM Monitoring

NinjaOne with off-production maintenance windows (nights, weekends): monitoring shop-floor stations, HMI, and MES servers without stopping the line.

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Canadian Backup

Backups of ERP, MES, and production historian data in Canadian centers, rapid recovery in case of line stoppage.

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Hilo Intelligence

AI for production-stoppage analysis, predictive maintenance, and planning optimization, without sharing operational data with outside vendors.

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Frequently Asked Questions, IT Services in Thetford Mines

How long is the drive from Longueuil to Thetford Mines?

Thetford Mines is 2h from Longueuil via highways 20 East and 73 South, we cover Chaudière-Appalaches from our client base in Lévis and Quebec City. We make that trip without issue, and some of our plans include on-site travel at no additional cost.

Which Thetford Mines sectors are your target clients?

We primarily target Thetford Mines SMBs in the mineral industry, composites manufacturing, green technology, and regional manufacturing sectors. These industries typically have compliance (Quebec Law 25, traceability, perimeter security) and business-continuity requirements that match our managed-support and Canadian-hosted backup approach.

How do you set pricing for a Thetford Mines SMB?

We bill monthly per managed endpoint (computer, server, Microsoft 365 user), with no hidden fees or multi-year commitments. Every environment is different, pricing is tailored after a free discovery call and a review of your environment.

Are you Law 25 compliant, even for a Thetford Mines SMB?

Yes. All our data handling and hosting practices comply with Quebec's Law 25, 100% Canadian-hosted backups, compliant logging, documented incident management. We also offer compliance audits to help Thetford Mines SMBs demonstrate their own compliance to the Commission d'accès à l'information (CAI).

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