Our technology expertise

Remote Monitoring & Management (RMM)

24/7 monitoring of your IT infrastructure

Proactive issue detection, automated patching, remote support and centralized antivirus. Your IT fleet, monitored and maintained continuously by Hilo Tech.

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Overview

An IT fleet monitored continuously

RMM (Remote Monitoring and Management) is the backbone of our managed services. Using NinjaOne, we monitor your servers, endpoints, networks and critical applications in real time. We apply Windows, Mac and third-party patches automatically, detect anomalies (CPU, disk, suspicious connections) before they impact users, and remote in to resolve incidents the moment they're reported.

What we deliver

24/7 monitoring

Real-time dashboards: server health, endpoints, network, backups, critical services.

Automated patch management

Windows, macOS, browsers and third-party applications (Chrome, Adobe, Zoom, etc.) updated outside business hours.

Remote support

Secure takeover of workstations to resolve incidents quickly, no on-site visit required.

Centralized antivirus

Microsoft Defender or Bitdefender managed from our console, with alerts and threat investigation.

Inventory & reporting

Hardware and software inventory, monthly activity reports, self-service client dashboard.

Scripts & automation

Application deployment, configurations, diagnostics, automated across your entire fleet.

Our approach

How we deploy RMM

Initial inventory

Discovery of all your devices (workstations, servers, network) via NinjaOne scan, then validation of inventory and classification by criticality.

Agent deployment

Remote installation of NinjaOne agents on Windows, macOS and Linux, configuration of patch policies and integration with Defender or Bitdefender.

Alert rules

Threshold configuration (CPU, disk, services, backups, security), triage by our technicians and escalation based on critical levels defined with you.

Ongoing operations

Weekly patching outside hours, monthly activity reports, quarterly performance reviews and continuous optimization.

Why Hilo Tech

Why Hilo Tech for RMM

NinjaOne, modern RMM platform rated leader by Gartner.

Alerts triaged by our technicians, no blind escalations, no alarms screaming into the void.

Patches validated before rollout, we avoid known issues.

Client visibility: ticket portal, monthly reports, always-on inventory access.

Hilo Tech by the numbers

Years serving Quebec businesses

180+

SMBs supported

< 15 min

Critical incident response

Employees

Frequently asked questions

What does an RMM contract cost for an SMB?

CA$25-60 per endpoint/month depending on scope (end-user support included or not, business hours vs 24/7, cybersecurity). We offer modular plans.

Can you also monitor Linux or Mac servers?

Yes. NinjaOne supports Windows, macOS and Linux. We also monitor network equipment (firewalls, switches, access points) via SNMP.

What if a server fails overnight?

Depending on your plan, our team gets an alert and remotes in. For 24/7 clients, a senior technician responds in under 15 minutes for critical incidents.

How long does setup take?

For an SMB with 20-50 endpoints, agent deployment and initial configuration take 1-2 weeks. First optimizations and patches are visible within days.

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