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IT Full Outsourcing / Managed Services

Managed IT Services

Four engagement levels: pay-as-you-go hourly, prepaid hour banks, flexible month-to-month, or long-term strategic outsourcing. We become your IT department — on the terms that fit you.

Hilo Tech becomes your external IT department, no long-term contract, leave anytime. Choose the approach that matches your situation: pay-as-you-go hourly (pay only for what you use), prepaid hour bank (buy the volume you need, use at your pace), monthly managed services (scale up or down anytime), or long-term strategic outsourcing (fixed pricing, optional hardware-as-a-service, optional on-site staff, clear service indicators). Same senior expertise, multiple ways to work together.

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Overview

Multiple engagement approaches, one senior team

For SMBs that don't want to (or can't) maintain an internal IT team, we take ownership of your entire infrastructure: 24/7 monitoring, user support, cybersecurity, Microsoft 365 or Google Workspace, Canadian backup, equipment and strategy. Hourly pay-as-you-go for occasional needs, prepaid hour banks for flexible volume, no-commitment monthly for predictable opex, or long-term strategic partnership for established organizations wanting to fully transfer IT risk (hardware on us, Hilo Tech staff on-site, strategic planning, clear service indicators). No lock-in contract in any approach: you stay because our service satisfies you.

What we deliver

01

24/7 monitoring and user support

NinjaOne for real-time monitoring + ticket portal for your employees. Response under 30 minutes during business hours, 24/7 emergency line.

02

Managed Microsoft 365 or Google Workspace

Licenses, mailboxes, file sharing, MFA, conditional access policies, fully delegated to our team.

03

Cybersecurity included by default

EDR (Microsoft Defender or Bitdefender), anti-phishing training, annual security audit, Quebec Law 25 compliance.

04

Automated Canadian backup

Veeam, Datto or MSP360 to Canadian data centers. Documented monthly restore tests.

05

Equipment and deployment

Lenovo/HP/Dell procurement or hardware-as-a-service model (long-term partnership). In-shop preconfiguration, zero-touch deployment via Intune or Apple Business Manager.

06

On-site staff (partnership option)

For the long-term strategic partnership: full or part-time physical presence of a Hilo Tech technician at your offices, combined with our remote monitoring and support infrastructure.

07

Strategic IT advisory

Quarterly meeting (managed services) or quarterly strategic committee + formal annual review (long-term partnership) with a senior technician to plan fleet evolution, IT budget and AI opportunities.

08

Clear service indicators (partnership)

For the long-term strategic partnership: we offer SLAs tailored to each client, response time, resolution time, and uptime targets are set based on your environment and priorities. Transparent monthly accountability, with no lock-in contract.

Our approach

How we take over your IT

1

Audit and approach selection

We assess your infrastructure, identify risks, and discuss which approach fits: pay-as-you-go hourly (occasional needs), prepaid hour bank (flexible volume), flexible monthly (10-50 employees) or long-term strategic partnership (50-500 employees, full risk transfer).

2

Documented transition plan

Plan signed jointly: exact scope, pricing, transition timeline (3-6 months for a long-term partnership, 4-8 weeks for managed services), and service indicators we commit to.

3

Deployment without interruption

Gradual migration, no disruption for your employees. For the long-term partnership: optional hardware transfer to as-a-service model, on-site staff deployment per plan.

4

Ongoing management or strategic partnership

Managed services: 24/7 monitoring, daily support, monthly reports, quarterly meetings. Long-term partnership: all that + strategic committees with your management, formal annual review, long-term planning.

Why Hilo Tech

Why our services stand apart

  • Multiple clear engagement approaches: pay-as-you-go hourly, prepaid hour bank, flexible monthly, or long-term strategic partnership, you choose based on your organizational maturity.
  • No lock-in contract, regardless of approach, leave anytime. You stay because our service satisfies you.
  • Transparent and predictable pricing across every approach, no surprise charges.
  • Direct access to senior technicians — most calls are resolved on first contact, with fast escalation to specialists when needed.
  • Quebec Law 25 compliance included by default, not as a paid add-on.
  • All data hosted in Canada, important for Quebec SMBs and public sector organizations.
  • For the long-term partnership: hardware-as-a-service simplifies your accounting (predictable opex vs unpredictable capex).

Hilo Tech by the numbers

7+

Years serving Quebec businesses

180+

SMBs supported

< 15 min

Critical incident response

60

Employees

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Frequently asked questions

What engagement approaches are available?
Four main approaches, none with a lock-in contract: (1) pay-as-you-go hourly, pay only for what you use, ideal for occasional needs; (2) prepaid hour bank, buy a volume and use it at your pace; (3) monthly managed services, full coverage, adjust up or down anytime; (4) long-term strategic partnership, fixed pricing, optional hardware-as-a-service, optional on-site staff, clear service indicators. Whatever the approach, you can leave anytime: no long-term contract at Hilo.
What organization size fits each approach?
Pay-as-you-go / hour bank: SMBs of any size with irregular needs or specific projects. Monthly managed services: typically 10 to 200 employees without internal IT team, or with a very limited team. Long-term strategic partnership: typically 50 to 500 employees, established organizations wanting a deep strategic partnership. Above 500 employees, you likely have a mature IT team and our comanagement offering will fit better.
How much does each approach cost?
Pay-as-you-go: standard hourly rate, billed on actual time used. Prepaid hour bank: reduced per-hour price based on the volume purchased. Monthly managed services: monthly rate per user or per device, generally competitive vs hiring an internal technician. Long-term partnership: between $200 and $500 per user per month (without hardware) or more for the as-a-service model including hardware. A free initial consultation lets us quote the options that apply to you.
What happens to our existing IT team (long-term partnership)?
Per your preference: transfer to Hilo Tech (we hire your team), voluntary early retirement, or repositioning into higher-strategic-value roles at your organization. Everything negotiated in the transition plan.
Can we start with one approach and switch to another?
Yes, it's a frequent path. Many clients start with pay-as-you-go or an hour bank, move to monthly managed services once the volume justifies it, then transition to the long-term strategic partnership to benefit from more advantageous fixed pricing and the hardware-as-a-service model. You adjust at your own pace, with no lock-in.
What happens if we decide to leave?
No lock-in contract, regardless of approach, you can leave anytime. We document your entire environment and organize an orderly transfer. The only applicable costs are services already rendered or hour-bank time already consumed; no penalty, no hidden fees, no discretionary escalation.
Can you manage multi-site offices in Quebec?
Yes. Several of our clients have offices in Longueuil, Montreal, Laval, Brossard, Boucherville and beyond. NinjaOne lets us manage multiple sites as a single unified environment, regardless of engagement approach.

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