Our philosophy
The managed IT services market in Quebec is dominated by two models: large firms (36-month commitments, multi-tier call centers, standardized packages) and small local MSPs (limited team, variable expertise). HiloTech was founded in 2019 to offer a third path: the quality and depth of expertise of a large firm, delivered with the proximity, flexibility, and transparency of a small team. No long-term contracts, no opaque pricing, no support-tier handoffs.
HiloTech vs traditional Quebec MSP
Contract commitment
HiloTech
None — month-to-month, exit anytime
Traditional MSP
12 to 36 months, exit penalties
First point of contact
HiloTech
Dedicated technical specialist for your account, backed by a project manager, an account manager and (optionally) a vCIO
Traditional MSP
Tier-1 call center, escalate to tier 2 or 3
Pricing
HiloTech
Clear monthly rate, per user or per device
Traditional MSP
Opaque packages, frequent additional fees
Proposed solution
HiloTech
Personalized audit, adapted tech stack
Traditional MSP
Standardized solution for all clients
Law 25 compliance
HiloTech
Audits offered, compliant internal practices
Traditional MSP
Often optional, additional cost
Data hosting
HiloTech
100% Canadian, by default
Traditional MSP
Variable, sometimes in the US
24/7 monitoring
HiloTech
NinjaOne included in all packages
Traditional MSP
Add-on module
Client communication
HiloTech
Direct with assigned technician
Traditional MSP
Through intermediary account manager
| HiloTech | Traditional MSP | |
|---|---|---|
| Contract commitment | None — month-to-month, exit anytime | 12 to 36 months, exit penalties |
| First point of contact | Dedicated technical specialist for your account, backed by a project manager, an account manager and (optionally) a vCIO | Tier-1 call center, escalate to tier 2 or 3 |
| Pricing | Clear monthly rate, per user or per device | Opaque packages, frequent additional fees |
| Proposed solution | Personalized audit, adapted tech stack | Standardized solution for all clients |
| Law 25 compliance | Audits offered, compliant internal practices | Often optional, additional cost |
| Data hosting | 100% Canadian, by default | Variable, sometimes in the US |
| 24/7 monitoring | NinjaOne included in all packages | Add-on module |
| Client communication | Direct with assigned technician | Through intermediary account manager |
What sets us apart
No long-term commitment
We believe a client should stay because our service satisfies them, not because a contract obligates them. Month-to-month, you keep control.
Direct access to senior technicians
When you call, a technician who already knows your environment picks up — most issues are resolved on the first contact. A clear escalation path puts specialists on deeper cases quickly, without shuffling you through tiers.
Tailored solutions, no “one-size-fits-all” package
Every client is different. We assess your infrastructure, challenges, and goals before proposing a tech stack — rather than imposing the same package on everyone.
Pricing transparency
You know exactly what you pay each month. No hidden fees, no renewal surprises, no “small extras” billed without notice.
Local Quebec presence
Our office is in Longueuil. Our team is bilingual. Our data stays in Canada. Our expertise includes Law 25 compliance by default, at no extra cost.
Shared technical depth
We regularly publish technical articles on our blog and apply the same standards to clients as to our internal infrastructure. No “do as I say, not as I do.”
Founders and continuity
HiloTech was co-founded in 2019 by Pascal Dupuis (President, former IT sales director) and Jérémie Caron (Vice-President, senior system administrator). Six years later, they are still personally involved in daily operations and client relationships — unlike several MSPs where founders step back after a few years of growth. This continuity guarantees the consistency of our approach.
Ready to compare?
A free initial consultation lets you compare our approach with that of your current provider — with no commitment.
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