Our technology expertise
Flexible IT Comanagement
Collaborate with our team on what you need. Escalation, projects, tier-1 support, or everything outside your core expertise.
You have an internal IT team but want to extend its capabilities? Comanagement lets you precisely define what we take on and what stays internal. Tier 3 escalation, ad-hoc projects, after-hours support, cybersecurity expertise, you choose the model that fits your organization.
Overview
You keep your internal team, we fill the gaps
IT Comanagement is designed for SMBs and organizations that already have internal technicians but want to extend their capacity without hiring. You keep daily control, your team keeps product expertise, and we step in on what you decide: complex escalation, migration projects, after-hours support, specialized expertise (cybersecurity, Azure, backup) or simply coverage for vacations and absences. Everything is defined in a clear service framework, with no overlap and no gray area.
What we deliver
Tier 3 escalation (on demand)
Your team handles tier 1 and 2; we take complex tickets that require senior expertise, advanced Azure, Active Directory, network infrastructure, security incidents.
Ad-hoc projects
Microsoft 365 migration, Intune deployment, network redesign, Law 25 audit, your team keeps operations running, we deliver the project on a fixed timeline.
Tier 1 support (inverted model)
The reverse: your team handles strategic projects and we handle daily employee tickets (passwords, printers, access, configurations).
After-hours coverage
24/7 monitoring + emergency line when your internal team isn't available: evenings, weekends, vacations.
Specialized expertise
You have a generalist team but need someone sharp in cybersecurity, Azure, Microsoft 365, backup or business AI, we fill exactly those areas.
Everything except your areas of expertise
The inverse model: your team keeps its specialties (e.g. your proprietary line-of-business applications) and we manage absolutely everything else, workstations, servers, security, backup, M365.
Our approach
How we structure a comanagement engagement
Responsibility mapping
We assess the skills, capacity and preferences of your internal team, then identify areas where Hilo Tech can complement without overlapping.
Written service framework
Signed document that specifies exactly which tickets, projects, time windows and types of incidents we take on. Clear service indicators.
Integration with existing tools
Our technicians access your environment with traceable accounts. If you use ConnectWise, ServiceNow, Jira, we integrate. Otherwise, we provide NinjaOne.
Quarterly review
Quarterly meeting with your IT lead: scope adjustments, upcoming projects, evolving needs, budget planning.
Why Hilo Tech
Why our comanagement model works
- Written and signed service framework: no overlap, no gray area, no billing surprises.
- Your internal team stays the owner of the client relationship, we work in the background.
- Access to the same tools (NinjaOne, ticket portal) as your technicians, full visibility on both sides.
- Monthly engagement with no long contract, like all our services. You adjust scope as your internal team evolves.
- Quebec Law 25 compliance and Canadian hosting by default, regulatory requirements never fall between the cracks.
Hilo Tech by the numbers
7+
Years serving Quebec businesses
180+
SMBs supported
< 15 min
Critical incident response
60
Employees
Related services
Frequently asked questions
What's the difference from your full managed services?
Will our internal team feel threatened?
Can we change the scope mid-year?
Do you have access to our critical systems?
What does comanagement cost?
Can we start small and expand?
Maximum IT Efficiency
Discover your business's performance potential with the latest information technologies.