Jose Acuna
3 years ago
Thank you Alexandre & Mr. Turcotte, they provided a very fast and professional service
Our three areas of expertise
IT Services, Cybersecurity & Business Intelligence
Hilo is divided into three complementary departments to cover all your technology needs.
Hilo Tech
Your managed IT services partner. Microsoft 365, Azure, network infrastructure, equipment and technical support for your business.
Hilo Security
Managed cybersecurity in three pillars: endpoint audit and protection, 24/7 monitoring, Canadian backup and incident response.
Hilo Intelligence
Our AI-powered business intelligence division. Private AI platforms, process automation, dashboards and digital transformation.
Our core concept
Your needs, targeted
Today, most IT companies offer generic solutions to all their clients. At Hilo, we evaluate the IT needs of each client and strive to present unique solutions that meet their specific requirements.
CYBER
CLOUD
M365
RMM
BI
Targeted
No commitment
Our core concept
No commitment
We don't believe in long-term service contracts. Our commitment is to provide quality service that will satisfy you month after month. If one month our service doesn't meet your expectations, you can decide to leave. It's as simple as that.
Our core concept
Continuous innovation
We constantly question ourselves to bring the best technological solutions to our clients. Our products and approach are continuously evolving to reflect the latest technological advances in the industry.
Always evolving
Protected
Our core concept
Monitoring & protection tools
We use the best tools in our industry to provide a real-time cloud monitoring system for your IT environment. Our management system automates the majority of operational processes, allowing us to work preventively rather than reactively.
Recent publications
IT Blog
Google Reviews
What our clients say
4.9
Based on 92 Google reviews
Maria Solis
5 months ago
Excellent
Rotti 98
in the last week
Great service, amazing techs, have been a client for 6 years and they are always there to make sure everything runs smoothly, thanks to all the staff, Jérémie, Pascal, Dany, Anthony and all the rest
Khalid Ismail
3 months ago
A huge thank you to the team, they're true rockstars! Their service is always top-notch. Fast, efficient, and so reassuring. I clicked a little too quickly out of habit during a busy day, but thanks to their incredible help, everything was sorted out without a hitch. Always impeccable service!
Thierry Gauthier
2 months ago
Very satisfied with the speed of action regarding our support needs and case resolution related to managing our Outlook operations, and for the continuous improvement of several processes. Thanks team!
Maximum IT Efficiency
Discover your business's performance potential with the latest information technologies.
Frequently Asked Questions
What is a managed IT service?
A managed IT service is an IT outsourcing model where an external firm like Hilo Tech takes over the management, monitoring and maintenance of your IT infrastructure. This includes technical support, cybersecurity, updates, data backup and 24/7 monitoring of your systems, all for a predictable monthly fee.
What is the difference between Hilo Tech and Hilo Intelligence?
Hilo Tech is our managed IT services division: cybersecurity, Microsoft 365, Azure, network infrastructure, RMM monitoring and data backup. Hilo Intelligence is our business intelligence division offering private AI platforms, process automation, data structuring and decision dashboards.
Do you serve only Longueuil or all of Quebec?
Our offices are located in Longueuil on the South Shore of Montreal, but we serve clients throughout Quebec. Our remote monitoring and support solution allows us to efficiently manage IT infrastructure regardless of your business's geographic location.
Do you require long-term contracts?
No. Hilo Tech does not believe in long-term contracts. We offer quality monthly service and our commitment is to satisfy you month after month. If our service does not meet your expectations, you can leave at any time, without penalty.
How does your technical support work?
Our technical support operates through an online client portal and by phone at 514-447-9959. Our bilingual team (French and English) can connect remotely to your devices to quickly resolve issues. We also provide 24/7 monitoring of your infrastructure to detect and resolve issues proactively.
Do your services include cybersecurity?
Yes. Cybersecurity is at the core of our managed IT services. We offer security audits, server hardening, endpoint protection with Microsoft Defender and Bitdefender, anti-phishing training for your employees, and centralized managed antivirus for your entire environment.
Our partners
Quality products, by the industry's best
